Policies & Pricing

Business related policies for transparency...

Last revision: November 7th, 2017

Please read and acknowledge our conditions below:

(You may also print this page for your convenience)

Pricing & Invoicing

Services are billed per hour, at $55.00 USD.

This rate allows Sasquatch Creative Studios to provide for one’s self while covering business expenses. Businesses and individuals in unique circumstances may explain their case and a sliding scale may apply for some clients. Time is logged via time tracking software and billed to the quarter hour.

Invoices are due on receipt with a 15 day limit.

Invoices are sent out digitally using PayPal and can be paid via credit or debit card or even your bank account. Payment may be received no later than 15 days from the date of the invoice. Invoices are generated from time tracking software and billed at the hourly rate, accordingly.

Invoices more than 20 days late acquire a $25.00 USD late fee.

Timely payment is crucial for the flow of Sasquatch Creative Studios. Due to our monthly expenses and our own accounting, it is really important for us to have things paid on time. Any invoice not paid beyond 5 days after the 15th day (20 days) will acquire a $25.00 late fee.

Invoices not paid after 1 month acquire a 10% penalty fee.

For each additional month not paid, a penalty fee of 10% of the total invoice amount is added (the total includes the $25.00 late fee amount).

Communications & Expectations

Timely Client Communication is Crucial.

Timely client communication is necessary for meeting project deadlines and project goals. Sasquatch Creative Studios cannot be held liable for missing information or project data as a result of client delayed responses or client lack of dialogue.

Timely Client "Homework" is Crucial.

Certain tasks will require completion by client, such as providing the initial information to begin the project, or at times, revisions of the project underway. Sasquatch Creative Studios cannot be held liable for client’s lack of completion of crucial design materials. Things such as logo files, content imagery and copy text are the client’s responsibility, unless explicitly stated and agreed upon.

Communication turn-around is generally 24-48 hours during the business week.

Turn around time on communication is generally 24 or 48 hours between Monday-Friday. Weekend correspondence may not be replied to until the following business week. Sasquat.ch may be reached at (206) 271-1443 by text or phone, and will reply within 24-48 hours. Please leave a message and your call should be returned, or reach out using any online form on our website.

Realistic expectations are important during the designing and building process.

Technology has some limitations, so not every idea or envisioned compatibility is possible. Sometimes things do not work as expected, or have unforeseen bugs or errors. Some things play nice together while others do not. It is important to understand and be realistic when working with technology. Sasquatch Creative Studios makes all efforts to clearly communicate issues as they arise but cannot be held liable for unforeseen hinderances of the complexities of technology

Sasquatch Creative Studios stands by their solutions and plans of action.

Technology can offer many routes to a solution, all with different amounts of labor and cost. Sasquatch Creative Studios aims to offer the most logical and cost-effective solution. If a client is not satisfied with the suggested solution, Sasquatch Creative Studios reserves the right to disengage in continuing work on said project. This disengagement is due to projects often becoming “more than bargained for”, placing both the designer and client in an uncomfortable position. If Sasquatch Creative Studios does not offer a satisfactory solution to the client’s preferred choice, Sasquatch Creative Studios reserves the right to disengage at work at any time.

Sasquatch Creative Studios may not be used as an outsource unknowingly.

Sasquatch Creative Studios reserves the right to full transparency in work relationships. Sasquatch Creative Studios may not be used as an outsource provider to cheapen the cost of production for other web firms, unless fully disclosed and explicit permission is given by Sasquatch Creative Studios. This is to ensure that our work or labor is not being devalued by outside businesses.

Clients own materials created by Sasquatch Creative Studios.

All website materials, graphics and content created or involved in any creation by Sasquatch Creative Studios is owned solely by the client upon invoice payment. Sasquatch Creative Studios does not expect or ask for any ownership. Sasquatch Creative Studios may add examples of a client’s project(s) to our Portfolio (to show off an exciting new creation). Clients not wishing us to share their project on our Portfolio page may request so. Requests to remove Portfolio samples are honored.

Hosting, Updates, Security & Backup

Sasquatch Creative Studios does not provide Web Hosting but can facilitate Hosting for clients with our preferred web host.

Due to the complexities of server hosting and security, Sasquatch Creative Studios chooses not to provide direct web hosting, but can facilitate hosting with their company of choosing, or by our preferred web host ‘A Small Orange‘. In some circumstances, special arrangements may be made with Sasquatch Creative Studios for hosting, however guaranteed uptime and preservation of data is under the liability of the web host provider, and not the creative or technical services provided by Sasquatch Creative Studios.

Sasquatch Creative Studios can help point your domain (DNS records) to the appropriate hosting server, and can help register domains if need be. During the development phase, Sasquatch Creative Studios may temporarily host your website. This includes the creation of one FTP account and one cPanel account. Sasquatch Creative Studios can help configure email (MX records) if needed. Sasquatch Creative Studios assumes no liability for losses to data, email data or email service following any MX record changes due to server-related issues or server-related security issues.

Sasquatch Creative Studios is not responsible for lost or damaged data.

Sasquatch Creative Studios assumes no liability for lost data, however for client security and convenience, a backup plugin for most WordPress specific websites is installed. These weekly automated data backups are for the client’s well-being, however does not guarantee protection in the event of web hosting server damage, corruption or intrusion. For absolute security, clients should download and store backups both in a physical location and in an outside cloud-based service. Sasquatch Creative Studios can consult with clients if requested about this process and help facilitate data backup solutions, but ultimately data backup is a client responsibility.

Services Termination

Services may be terminated at any time by either party.

Services may be terminated at any time by either the client or Sasquatch Creative Studios, for any reason. Any existing logged work will be invoiced and client billed.

Work may be terminated or revoked for lack of payment.

Sasquatch Creative Studios reserves the right to terminate projects for late or non-payment at any time. This may involve revoking existing work, or taking back work that has not been paid for. Sasquatch Creative Studios does not guarantee the preservation of any data that has been lost due to late or non-payment. Sasquatch Creative Studios encourages clients to discuss payment issues or difficulties with Billing, as personalized solutions, depending upon circumstances, may be provided. A lack of contact or dialogue however, will result in termination of services.

Terms of Service Acknowledgement

Thank you for agreeing to these terms and conditions!

By working with Sasquatch Creative Studios you agree to these terms. Please be sure to print a copy if needed. Any recommended changes to the above terms and conditions can be appealed via our contact page. Please check back often, as these terms and conditions are periodically revised.